MAIN DUTIES
Operations
o To uphold the company beliefs and Brand DNA at all times
o Mise en Place
o All food handlers must follow best practice when handling food - to stop contamination / illness
o To run and successfully manage a department / section i.e. Fish, Meat, Pastry, Larder
o Ensuring and enforcing the highest standards of hygiene and sanitation within the establishment and the designated area of work. Clean as you work
o To arrive at work on time, as per your roster, and remain at work until service for your shift that day is completed
o To understand STANDARDS as set by SKC and to maintain them as documented
o To assist in making the F and B a profitable department
o Relieve other positions if needed i.e. Off day, sick day or other
o Will be required to work in all areas of the kitchen
o To apply all principles of cooking within the kitchen
o Suggest possible new measures, means and ideas to the Chef on duty, Executive Chef and Sous Chef
o Supervision of the food production for all food requests and other special requests at the Restaurant, Main Kitchen, Satellite kitchen
o In exceptional situations, to support the department and section, duty hours may be extended until the work is complete and also if the required/delegated work has not been achieved
o To help train in the proper handling and maintaining of all equipment within the Kitchen and area preparation, thus insuring the proper up keep of all equipment
and the prevention of damage and loss of property
o The rotation of all perishables on a daily basis, making sure that all containers are properly labeled, wrapped and stored
o You will be required to carry out extra duties from time to time within the kitchen framework
o To attend all kitchen and staff meetings
o Food production should be done to the highest quality and standard of the resort and the guests’ expectations
o Ensure that the reputation and image of the food outlet of the resort be sustained and improved all the time
o Food service, handling and production should be done to the highest standards, thus creating a consistently high quality of standards
o Maintain an excellent reputation in the eyes of the guest, management and staff
o To contribute to a content, challenged and stable brigade
Communication
o Attend all relevant daily, weekly and monthly meetings
o Organize daily meetings / briefings within your department to ensure that all employees are kept up to date with all relevant information
o Communicate to others clearly and always follow the correct lines of communication
o Communicate immediately with the property GM to discuss department / property related issues that need attention and action.
o Communicate and ask for assistance from your superior when faced with difficult problem or situation that you have not experienced before
o Be available for your employees and be ready to coach, train and advise them
o Show passion and sincerity through your verbal and non verbal communication, you are a SKC Ambassador
o Be open to receive feedback and provide constructive feed back to others focusing on facts and not personal opinion
o Offer each individual member of your team an annual appraisal that motivates and improves performance.
o Follow all rules relating to confidentiality of property and company information and do not share information with inappropriate people
Grooming
o Ensure that you set the example for all other employees to follow with regards to grooming and appearance
o Monitor the grooming standards of all employees and follow up appropriately to ensure that these standards are up held
Attitude and Behaviour
o Follow all property rules (stated in handbook) as it is difficult to maintain discipline if you do not follow these 100%
o If standards are not maintained follow up appropriately in order that your employees know that misbehavior is not acceptable.
o Show your superiors that you want to improve – ask for help or training if you have difficulties
o Use less busy times to review existing P and P’s and to undertake coaching training with your team
o Create a supportive, respectful and creative environment within your department, be the example for others to follow.
o Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
o Align your department goals with those of SKC to ensure that the property benefits from your efforts.
Understand the Business
o Demonstrate interest and develop knowledge of the issues relevant to your department and SKC
o Demonstrate an understanding of competitors’ major strengths and weaknesses.
Guest Focus
o Build and maintain positive relationships with guests, always aim to please and surprise them with your service levels.
o Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests confidently.
o Remain focused and pay attention to the guest at all times – anticipate their needs.
Innovation
o Generate new ideas and encourage creativity from your staff
o Be creative when developing solutions to problems, SKC is built around innovation and uniqueness.
Team work
o Demonstrate co-operation and trust with all to deliver positive results.
o Interact with department and resort employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
Adaptability
o Be ready to adapt your approach to suit the needs of the guests and your colleagues.
o Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
Extra Duties
o From time to time the property may ask you to undertake duties that are not included in this job description. You should agree to undertake these duties as long as the request is reasonable and will not affect your health, safety or security.