An e-commerce company with several successful websites across a number of industries including healthcare, personal protective equipment and sports and fitness is seeking a Customer Service Advisor to join their expanding team in Clapham, London. They are constantly launching new websites and moving into new sectors. In order to fulfil their goal of providing world class customer service, they need to expand their team of Customer Service Advisors. Since the business was founded in 2008, it has developed from a one person operation to a thriving company with multiple departments and a multi-million pound turnover. They have a strong belief in the power of great customer support. Now they are looking for another enthusiastic and capable Customer Service Advisor to add to the family!
We require an experienced and enthusiastic candidate who can deliver a high quality and professional service both over the telephone and online. For the right candidate there are opportunities to progress within the business.
In order to apply for this role, we require you to provide us with 10 bullet points describing why you think you would be perfect for this role along with your current CV. You can include your 10 bullet points in the cover note/cover email of your response or as the first page of your CV.
Please note your application will not be considered if you do not submit 10 bullet points – you wouldn’t believe how many people don’t do this so make sure you give yourself the best possible chance of securing this job.
You are automatically shortlisted by providing the 10 bullets.
As a Customer Service Advisor your duties will include:

Providing excellent support over the telephone and online.
Assisting with order queries and product information.
Liaising with our suppliers for order updates and product details.
Working with internal departments to ensure queries are resolved efficiently.
Taking orders over the telephone.
Ensuring the order process is a seamless and pleasant experience.
Product support.
Authorising returns.
Further ad hoc responsibilities.

The ideal candidate will hold the following skills and experiences:

Excellent verbal and written communication skills.
Excellent organisational and problem solving skills.
Must be fluent in English.
A polite and confident telephone manner.
Be able to work to deadlines.
Great attention to detail.
Teamwork skills.

Extra benefits available:

Regular team outings paid for by the business.
Beers, sweets and chocolates on a Friday
An extra holiday day for each year of work (up to an additional 5 holidays)
Summer party
Christmas party
Free tea and coffee
Free parking
A friendly and collaborative working environment.

The working hours of this Customer Service Advisor role are 9.00am to 5.30pm Monday to Friday (37.5 paid working hours per week).  In return you will receive a salary of between £23,000 and £25,000 per annum depending upon your previous relevant experience.
How to apply:
Your first challenge is to provide 10 bullet points on why you think you would be perfect for the role along with your current CV. You can include your 10 bullet points in the cover note/cover email of your response or as the first page of your CV.
Please note your application will not be considered if you do not submit 10 bullet points.
We look forward to seeing what you come up with!