Ski Solutions the UK’s leading specialist ski tour operator and travel agency have been in business for over 30 years. Based in Battersea, London, we are looking for the brightest and the best candidates to join our young and vibrant team.

This is a wide-ranging and exciting role, supporting our winter-sports programme, in a fast growing and ever-changing business. Our ideal candidate will have unparalleled customer service skills, a keen eye for detail and a positive ‘can-do’ attitude.

Roles and Responsibilities:
Concierge
• Provide support and guidance to the client post booking, ensuring unparalleled service is delivered at all times.
• Answering client queries regarding their accommodation or resort by phone and email.
• Up-selling ski hire, lift passes and ski school to clients.
• Assisting clients to book lift passes, ski school, nannies and restaurants.
Administration
• Liaising with tour operators or directly with European and North American suppliers to administer changes to client bookings.
• Processing new bookings and invoices
• Preparing travel itineraries and sending client travel documents.
Credit Control
• Arranging client payments by phone or bank transfer.
• Chasing clients in a timely manner to pay any overdue monies.
Essentials:
· Customer service experience
· Previous office experience
· Excellent written communication and a friendly telephone manner with a willingness to go the extra mile.
· Exceptional organisational skills and attention to detail.
· You must work well in a team with a hard-working and flexible approach.
· Numerate
· A love of the mountains and all things ski and travel.
Would like:
· Language skills (French, German or Italian) are useful.
· A background in high-end tailor-made travel.