Our catering offer is a central function to Stratford Circus Arts Centre and is critical to the overall successful delivery of our venue. You will be responsible for the managing the coffee shop, bar and conference catering services at SCAC, as well as taking the service to the next level.
BACKGROUND:
The catering offer at SCAC is divided into three parts; the conference and meetings business, the bar, (which we operate when theatre shows are taking place), and the daily coffee shop.
The conference/events segment is highly successful, complementing our successful hires business. We deliver varied catering from sandwiches or buffets for between 10 – 100 people. The bar is very successful on event nights, and we would like to improve our speed of service and review our offer.
The coffee shop offers great potential and we would like to explore ways of increasing revenues in this area.
KEY RESPONSIBILITIES
• Deliver all three elements of the catering offer on a daily basis
• Monitor the quality of the products and service provided
• Monitor stock levels, conduct regular stock takes and ensure rotation of stock
• Manage ordering and receiving of all food and supplies as required
• Ensure food and supply items are stored correctly
• Implement the HACCP Policy
• Deliver and document the FSA standards
• Ensure Health and Safety regulations are strictly observed
• Develop menus in conjunction with the Events and Hires Manager
• Create and implement a comprehensive cleaning schedule
• Control budget planning and implementation
• Ensure compliance with all fire, licensing, and employment regulations
• Recruit staff to the team
• Manage the team
• Train the team in all processes, service and hospitality
• Ensure all daily processes are followed and documented on a daily basis
• Ensure the team are aware of the correct use of all equipment and chemicals in line with the Health and safety policies, ensuring everyone works in a safe manner
• Manage the weekly staff Rota
• Ensure that all catering areas are kept secure
PERSON SPECIFICATION
Key competencies
• Able to manage personal time, prioritising tasks by applying common sense
• A thorough understanding of food safety, food hygiene and health and safety issues, food allergies and intolerances
• An understanding of cultural food diversity
• Outstanding food presentation skills
• Able to manage and train a team
• Numerate and financially aware
• Able to maintain financial documentation
• Able to work in a clean and tidy manner
• Able to suggest, cost and plan menus for our conference and events offer
• Able to be confident and positive when dealing with difficult situations
• An appreciation of both customer expectations and commercial demands
• Excellent spoken and written English
• IT literate
Personal attributes
• Highly flexible
• Very well organised
• Calm under pressure
• Hard worker, able to work swiftly as required
• Immaculate personal hygiene
• Very good attention to detail
• Good, clear communicator
• Tactful and diplomatic
• Strong interpersonal skills including excellent customer service skills
Essential experience and Skills
• experience working within hospitality catering, and/or working within a restaurant or café
• experience in leading and managing a team
• Level 2 Food Hygiene Certificate
• Level 3 Food Safety Certification
• experience in training staff
• experience in improving service delivery
Desirable experience and Skills
• Fire Marshall trained
• First Aid at Work qualification
• Full UK driving licence.