About Working Here:

£8.50/Hr + bonus
Weekdays only, 9am-6pm (with 1 hour lunch)
Currently Mondays, Tuesday 1pm-6pm, Thursdays and Fridays + additional holiday cover required.

We are looking for a person who adores cake and exemplifies great customer service. Is this you?
Above all else at Konditor and Cook, we hold true to our mission statement - To Bring Joy - in everything we do. Delivering a joyful experience to our customers via phone and email is our top priority, which means that hiring friendly, customer-focused team members is critical to our company’s and our customers’ success.
We’re looking for an outgoing, upbeat Cake Hotline Assistant to learn our products inside and out, and to work as part of a team to deliver an unforgettable experience to our customers via phone and email.
We’ll train you to become the expert on all things cake and all things Konditor and Cook.
You will be joining a fun, creative, experienced, and bright team, who are passionate about all things sweet. We are always happy to answer the phone, and love to build relationships with customers as we help them celebrate with cake (and brownies, and biscuits, and more)!
This role requires employees with a strong attention for detail, love of efficiency, and exceptional communication skills.

You’ll be comfortable and confident answering the phone. (No cold calling required)
With strong attention to detail, you'll keep on top of a high volume of customer calls maintaining a positive and professional manner.
You’ll be creative and enjoy designing cakes for weddings, birthdays, anniversaries and large corporate events. (Full training will be provided)
You’ll be able to persevere with customer complaints, using appropriate grammar and tone to provide information to customers and resolve problems; escalating to the manager when appropriate.
With experience in Microsoft Office and basic computer literacy, you'll have no trouble emailing answers to queries or efficiently navigating our computer programs.
You’ll bring enthusiasm and a sense of humour. Our culture is built on playfulness and joy, whatever the circumstances. We want everyone who joins us to infect us with their own enthusiasm.

Qualifications

1 + Years’ customer service experience
Stellar written and verbal communication skills.
Friendly, outgoing personality
Comfort with web-based applications
GCSEs or equivalent

‘Brownie’ points (well, we ARE a bakery) awarded if you have the following:

A deep LOVE of all things cake
Prior experience working in a restaurant, retail business or small business.

Benefits

28 Days paid holiday per annum incl. Bank holidays.
Permanent contract of employment
Company-wide, performance-based bonus
60% Discount on all standard products
Free eye test and Specsavers voucher
Casual dress code
Quarterly Team K and C; staff parties

Opportunity to sign up to an exclusive app for people who work in the hospitality industry. The CODE app will allow you to enjoy up to 50% off over 250 London and UK restaurants.
Free barista-quality T2 tea and freshly ground coffee from our fancy coffee machine.
Training that involves tasting all our delicious products!

How to Apply:
Click apply and fill in our application form, upload your CV and write us a short covering letter detailing why you are the right person for this role.