By Chloe. Is a chef-driven fast-casual brand that aims to bring luxury, approachable, plant-based food to the masses. We are passionate about feeding our customers the best possible food in the best possible way.
Our goal is to provide fast, healthy and affordable meal options for anyone interested in eating more vegetables without compromising taste or satisfaction.
Responsibilities of the Shift Leader:
·To make sure that our guests are taken care of in an accommodating and professional manner, and to ensure total satisfaction through leading their team with a passion for our product, and a quality-driven leadership style.
·Support the daily operations with tasks including (but not limited to) opening and closing procedures, guest and employee relations, service and menu Q and A, and above all else, creating a positive atmosphere and restaurant for our guests and staff.
·It is also their responsibility to oversee the following:
Employee and Guest Relations
- Check in with employees to confirm attendance and make sure they are prepared to begin shifts.
- Welcome all new hires, and assist with their training and performance management.
- Support the GM with daily and weekly tasks, and provide assistance to all employees as needed.
- Assign breaks and side work tasks for all employees.
- Maintain positive and motivating environment for all employees and guests.
- Coach and counsel under-performing employees, and follow up with documentation as needed; recognize stand-out performance from staff as well.
- Learn and understand all company policies and provide suitable advice to employees.
Product and Quality Assurance
- Check the quality of all products each day, and organize rotation of displays.
- Stock control: food ordering, stock taking, manage costs to budget.
- Consistently monitor the BOH staff to ensure that they are following compliance standards with regard to Recipe/Portion Control, Food Safety requirements.
- Take ownership of the Expo station, ensuring that each and every item that comes out of the kitchen is adhering to by Chloe. Standards.
- Open and close the store; keep management aware of any issues that arise.
- Listen to and handle guest complaints regarding Quality Standards, and escalate to GM if necessary.
- Manage leftover products and handle all waste prior to closing.
Health and Safety
- Regularly inspect store to assure standards are maintained at all times.
- Always keep all areas of stores clean
- Ensure all employees are properly trained in safe work practices and procedures; observe their interactions during their shifts, and follow-up with feedback, as needed.