Peabody has an exciting opportunity for a Business Implementations Analyst to join our team in London. The successful applicant will join us on a full time, permanent basis and will receive a salary of £34,268 - £41,896 per annum.
The Business Implementations Analyst role:
The Customer Services directorate has established the post of Business Implementations Analyst who will report into the Business Implementations Manager. The role will support the organisation throughout integration and transformation to ensure the successful development and implementation of business systems that meet the requirements of the customer services directorate.
Key responsibilities as our Business Implementations Analyst:
- Work closely with the Business Implementation manager and Business Development and Strategy to capture, analyse and define process-driven business requirements for projects.
- Work with colleagues in Asset Strategy and IT to develop the IT roadmap for customer services, ensuring requirements are addressed and that plans are well communicated and understood.
- Preparing training materials and delivering end user or “train the trainer” training sessions as required to support the roll out of new processes or system changes.
- Deliver change projects across the customer services directorate, leading business users to design, test and implement changes into live operations acting as business lead for roll-outs, ensuring business operations and processes continuity and a positive impact through IT change.
- Support the Asset Data Quality team to promote a holistic approach to data quality, business improvement and IT system enhancements.
- Support Asset Data Quality team members and the wider business in other duties as required to develop best in class business systems and processes for Customers Services and Asset Management.
- To externally represent and promote Peabody effectively by creating a consistent, professional and positive image.
- Develop operational test Scripts and execute as required to ensure high levels of quality assurance across customer services business systems.
Skills/experience required by the Business Implementations Analyst:
- Excellent communication skills; proven record of preparing and delivering persuasive, high quality, written and verbal reports and presentations and the ability to effectively work closely alongside front line teams, back office and senior management.
- Capability to produce high quality documentation and specifications.
- experience in analysing data to draw business-relevant conclusions and in data visualisation techniques and tools.
- experience in business as usual change management processes.
- experience in preparing training materials and delivering end user training would be beneficial.
- experience successfully delivering change to organisations within various project frameworks including Agile/Scrum, PRINCE2/Waterfall.
- To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
- A commitment to continuing professional development and aptitude to influence others to follow best practice approaches and display professional behaviours.
- BCS BA foundation or ITIL V3 foundation certificate and experience applying service management principles in a business role would be beneficial.
- Social Housing sector knowledge or exposure to the social housing market would be beneficial.
- Educated to degree level or at least 3 years experience in a similar role.
Closing date and time: 19th June 2022 – 5pm.
If you feel you have the skills and experience needed to become our Business Implementations Analyst please click ‘Apply’ now to be directed to our careers page and complete your application. Please monitor your emails also during this time.
Peabody is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
No agency interest