Wanting a career in hospitality? Join our caring team NOW as a Food and Beverage Assistant. Serve a delicious Wake Up Double Tree Breakfast™ to our guests, a cocktail at Bar 60, a mouth-watering three course meal at our Marco Pierre White Steakhouse, or a fabulous in-room dining experience for our 373 bedrooms. Become a leader and develop a career through our excellent learning and development opportunities.
Benefits

​28 Days annual leave including bank holidays.
Free meal on shift
Discounted hotel rates through Go Hilton travel programme.
Discounted Costa coffee on site
Tailored uniform
Excellent career progression
Social Activities and engagement every month.
Childcare vouchers and more.

Key Knowledge
Have a visible presence within the outlet to ensure that all customer requests and.
Queries are responded to promptly and effectively and points learned from.
Complaints are used to enhance future customer service.
• Deal with guest complaints in a friendly and efficient manner, ensuring guest.
Satisfaction at all times.
• Working and co-operating with colleagues to enhance the guest experience at all.
Times.
• Continually developing new knowledge and skills to ensure best practice service.
Delivery.
• A thorough knowledge and consistent delivery of the company standard operating.
Procedures in the department and a general knowledge of all standards within the.
Inn
• Knowledge of the Hilton product and the organisation.
• Ensure the department is always prepared for business.
• Communicating and cooperating with all colleagues in all departments.
• Ensuring a high standard of personal hygiene and personal presentation at all.
Times.
• Work in a safe and tidy manner and to report any hazard, accident, loss or.
Damage to management.
• Carry out any reasonable requests as required by a member of management.
Including supporting in other areas of the hotel as required.
Knowledge Required
• Knowledge of Hilton product to offer exceptional service to guests.
• Knowledge of the menu and wine lists to be able to make recommendations to.
Guests.
Key Performance Metrics
• Demonstrating the Hilton values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Awareness of guest feedback and having a positive impact on the department’s scores.
• Contributing to the achievement of the departments up selling targets through the.
Sales of starters/desserts, side dishes, wine and beverages etc.
• Fulfilment of the job skills checklist.
Essential Attributes
• Good presentation and appearance
• Excellent verbal communication skills
• Customer care skills
• Working in a team
• Flexible working shifts
• Willing to multi skill and support other areas of the hotel as required.