Role purpose: To deliver the benugo customer experience, consistently and to the highest levels, including attention to health and safety practices, hygiene and cleanliness standards and the control of stock and wastage levels.
RESPONSIBILITIES:
Service
• To ensure consistent delivery of the benugo customer experience by team members
• To ensure work areas are clean and well stocked at all times
• To ensure availability of product and staff to required levels at all times
• To ensure all health and hygiene standards are maintained in line with legislation
• To deliver the benugo customer experience at all times, in all sections of the shop/venue
• To demonstrate a positive attitude to the customer, your job and your colleagues at all times
• To consider the needs of the customer at all times
• To seek to continually improve performance standards, and to encourage colleagues to do the same.
• To consistently maintain excellent standards of punctuality and personal presentation.
• To speak English at all times while at work
Quality
• To consistently apply benugo standards as laid out in relevant manuals / training and assessment materials
• To seek to deliver a perfect product at all times
• To control stock through consistent application of stock control standards and tools
• To ensure proper storage of stock in line with health and hygiene legislation and benugo standards
• To use planning tools to ensure accurate stock ordering and usage
• To communicate effectively with employees, suppliers and management to ensure proper weights and measures are consistently applied
Speed
• To consistently work at pace
• To deliver the 60 second experience to all customers
• To offer suggestions for improvement of existing processes
Atmosphere
• To positively contribute to the team and shop performance at all times
• To consistently demonstrate excellent attention to health, safety and hygiene standards.
• To consistently maintain a clean and safe working environment
• To communicate with customers and colleagues in a friendly and positive manner
• To encourage colleagues to achieve and maintain levels of excellence in their performance
• To train the team member performance reward programme
• To set clear objectives and team targets
• To allocate tasks and resources which provide for achievement of agreed objectives and team targets
• To measure team member performance using appropriate tools, including operational audit results, mystery shopper reports and customer feedback opportunities
• To improve team member performance using training and appropriate performance management techniques
• To deliver well planned buzz meetings and training sessions
• To act as role model to team members
INTERPERSONAL SKILLS:
• Excellent communication and interpersonal skills.
• Positive attitude and outlook.
• Organised, clean and methodical worker.
• Excellent customer service skills.
• Understanding of variable costs and sales drivers.
• Demonstrate consistency in performance standards
• Be ambassadors for the business to their colleagues.
• Coach improvements in their colleagues’ performance
• Strong commitment to training and development of Team members.
• Be pro-active in identifying performance shortfalls and creating solutions
KNOWLEDGE:
• To continually seek to improve levels of product knowledge and performance
• To encourage colleagues to achieve and maintain levels of excellence in their performance.