VACANCY
Assistant Shop Manager (Part Time) required
Shop address: Church Street (off Edgware Rd), London NW8 8ET
Age UK Westminster is in the process of opening a second Charity shop in the heart of the Church Street Community. Our goal is to build on the success of our current charity shop, situated on Harrow Road, London W9, and generate an additional stream of sustainable income for our organisation whilst increasing our presence in the Church Street area.
We are seeking a driven, creative individual to support the Shop Manager launch this exciting venture. Initially our shop team will work closely with other Age UK Westminster staff, from both the shop and head office, to set up the shop floor and promote the shop opening.
Salary: £14,000 Per Annum (Inclusive of London Weighting), plus up to 5% contributory pension.
CONTRACT: 12 Month’s Fixed Term
HOURS OF WORK: Standard shop opening times are 9.30am - 5.30pm Monday to Saturday and the standard working week is 21 hours (3 days a week) for full-time staff.
HOLIDAYS: The holiday entitlement is 28 working days (Pro-Rata) each calendar year. The shop will be closed during bank holidays.
Retail experience is essential, but preferably in a charity shop with proven managerial skills, energy and enthusiasm. Basic book-keeping and knowledge of excel or similar would be an advantage.
Due to the large number of applicants we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us please presume that on this occasion your application has been unsuccessful.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
If you would like to apply for this vacancy, please email you CV with a covering letter demonstrating how you meet the requirements.
Closing date: 28th September 2022.
Start Date: October 2022
Age UK Westminster is an independent charity which aims to promote the well- being of older people living in the City of Westminster and to help life a more fulfilling and enjoyable experience.
Job Description
Job Title: Assistant Shop Manager
Hours: 21 Hours Per week (3 days)
Salary: £14,000 Per Annum (Pro-rata) Inclusive London Weighting
Reporting to: Shop Manager
Shop address: Church Street, London NW8
Purpose:
• To support the shop manager to manage the charity shop, ensuring efficient and effective management of shop, volunteers, premises and stock.
• To support the shop manager to provide a high quality retail service in relation to agreed performance targets.
• To ensure that all appropriate standards of security, health and safety are met.
Main responsibilities:
Income/Sales
• To maximize sales and fulfil agreed performance targets set by the Shop Manager / Head Office.
• Promote Gift Aid and sign up donors to enhance income.
• Maintain awareness of sales trends stock levels and local competition.
• Ensure the highest standards of customer care and service.
• Ensure all administrative policies and procedures are followed.
• Ensure takings are banked daily.
• Support the shop manager to develop and maintain the online sales strategy on Amazon, eBay and other social media.
• Support the Shop Manager to develop and implement strategy to attract donations
Managing resources
• To support the shop manager (or in the absence of the shop manager) to Recruit, train and co-ordinate the work of volunteers.
Premises
• Ensure any building, electrical or plumbing faults are reported immediately.
• Ensure the shop is clean and tidy at all times and that goods are displayed in an attractive manner.
• Verify that all statutory regulations are met, including Fire, Health and Safety.
• Open and close the shop for specified trading hours.
• Retain shop keys and respond to emergency call-out when necessary.
Stock
• Monitor stock levels, acknowledge and value donations and arrange collection of donations when necessary.
• Sort, price and display stock to achieve maximum sales.
• Arrange disposal of unsaleable donations for the best possible value
Public Relations
• Maintain good relations with the public, local businesses, landlords and neighbouring retailers.
• Ensure that all queries relating to Age UK are answered promptly or signposted to relevant staff and that all leaflets and other information held in the shop are up to date.
Confidentiality
• Maintain absolute confidentiality with all company information.
Other responsibilities
• Maintain regular contact with the head office.
• Undertake any other appropriate actions required to realise the full potential of the shop.
Age UK Westminster
Person Specification
Job Title: Assistant Shop Manager
Requirements
Essential
Desirable
Methods of Assessment
experience
experience of working in a similar retail environment
The ability to coach and motivate a team
Management experience
experience of working with volunteers
Skills
Excellent communication skills
Ability to develop and motivate individuals and volunteers
Excellent time management and prioritising skills
Ability to work both under direction and independently within the requirements of the allocated task
Good IT skills and knowledge
Ability to recognise stock potential in order to generate income
experience of using social networking and online sales sites
Ability to research and generate highest sales value for donated goods.
Knowledge of Gift Aid
12. Ability to work alone or as part of a team and to work with other Age UK Westminster staff and other agencies.
Personal Qualities
To show a caring attitude towards older people
Commitment to the core values of the charity.
Commitment to equal opportunities.
To be level headed and calm
To be flexible and reliable.