Assistant Reception Manager
£28 - £30K per Annum
40 Hours a week (Shift work required)
Central London
This is an exciting opportunity to join one of London’s leading entertainment venues. Based in Central London, our client, within in the hospitality industry is looking for an experienced Receptionist to support and deputise for the Reception Manager and provide guidance and instruction to the Host team.
Key duties will include:
• Assist the Reception Manager in the implementation of a standardized 5 Star level of customer Care.
• Admin duties and updating procedures.
• Supervising and training junior staff members
• Ensure compliance of company policies and a thorough understanding of all relevant legislation.
• Deal with escalated enquiries and complaints
• Scheduling staff rotas
• Manage staff performance.
Quality and level of service is key within this high-profile venue, you will offer professionalism and enthusiasm to lead and motivate a team.
You will have previous experience of working within a customer’s facing hospitality role (preferably 5 Star venue), supervisory experience is essential.
N.B the venue is open 24 hours a day 7 day a week therefore night work and weekend work is essential.
REF: EW17147
Extraman Recruitment is working on behalf of their client and will only respond to successful applicants.