Hilton London Heathrow Airport Terminal 4 is currently looking for enthusiastic and motivated people to join their Front Office team.
Why join the Hilton family?
• “It’s your world” –Your next role could be a Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries
• Personal Development programs for Team Members, Supervisors and Managers.
• Worldwide travel perks - up to 30 nights at discounted rates and 50% F and B discounts
• Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
• 28 days holidays including bank holidays (increasing yearly) or equivalent on a part time and casual basis
• Complimentary meals on duty and uniforms provided
• Upselling incentives
What will I be doing?
• Oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Conduct Health and Safety Checks and Night Walks
What are We are looking for?
• Previous supervisory experience in Front Office within the hotel, leisure or retail sector
• Competent level of IT proficiency
• Excellent leadership and management skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in the hotel industry
• Previous experience with Front Office Management Systems
• Previous experience with cash handling
To apply for this role
• We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be contacted and informed about the next steps.
• In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.