Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?
“We are Hilton! We are Hospitality!”
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.
Why join the Hilton family as an Assistant Night Manager?
•“It’s your world”– Your next role could be as a Night Manager, or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries
•Personal Development programs for Waiters, Supervisors and Managers
•Worldwide travel perks - up to 30 nights at discounted rates and 50% F and B discounts
• Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts
•28 days holidays including bank holidays (increasing yearly)
•Complimentary meals on duty and uniforms provided
What will I be doing?
•Oversee the entire Front Office operation to maintain high standards
•Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
•Serve as a point of contact for regular and important Guests
•Complete Night Audit duties
•Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
•Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
•Act in accordance with all security and emergency procedures and manage the instigation of these, as required
•Compile adequate handover to Early staff / Duty Manager
•Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are We are looking for?
•Previous supervisory experience in Front Office within the hotel, leisure or retail sector
•Competent level of IT proficiency
•Excellent leadership and management skills
•Commitment to delivering a high level of customer service
•Ability to work under pressure
•Positive attitude and good communication skills
•Flexibility to respond to a variety of work situations
•Ability to work on your own and as part of a team
To apply for this role
•We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview followed by a trial shift.
•In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.