We are looking for a highly organised individual to work in a Franchise business. You must be sales driven with a vision of delivering excellent service to our clients. Must be efficient, able to multi task with excellent time keeping skills. We are a growing business so progression is there for the right candidate.
Responsible to: Reporting to the Retail Sales Manager
Hours: 36 - 40 hours a week
Responsible for: Responsible for the smooth running of the centre, assuring that world-class customer service , up selling and cross selling is provided.
Main duties and responsibilities:
Operational Excellence
•Read and become familiar with and put into practice, the techniques of all operational and training manuals and instructions received from Head Office.
Sales
•Interact with customers.
•Manage and assist as necessary in the execution of jobs (shipments, copy jobs etc) in order to ensure that they are completed on time and maintain high quality standards.
•Network with customers in the centre in order to provide sales leads.
•Resolve customer complaints with assistance of Franchisee /Area Manager
•Carry out mail shots and marketing campaigns as instructed by Franchisee
•Sales visits to prospective customers.
Daily Procedures
•Monitor and assure cleanliness, organisation and imaging of centre.
•Assure performance of and monitor opening and closing procedures, cash handling, security procedures and daily deposits.
Administration
•Take inventory of retail items and supplies. Place orders with vendors to maintain sufficient stock. Handle reception and appropriate paperwork for products and supplies.
•Under the guidance of the Finance department, be responsible for securing collection from account customers, payments to vendors and general centre financials, as well as cashing up and banking.
•Handle general centre paperwork.
Finance Department
Securing collection from Account Customers, Payments to vendors and general centre financials as well as cashing up and banking.
Additional duties:
· Any other duties that may be required from time to time
The role is contractual and a three month probation period will need to be completed and passed before a permanent contact can be offered.