Looking to join a culture of excellence and be part of the most recognised name in the hospitality industry?
“We are Hilton! We are Hospitality!”
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. Achieving consistently the title of “Great places to work”, this is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.
Why join the Hilton family as an Assistant Front Office Manager?

“It’s your world” –Your next role could be as Manager, or why not move into a different department like Sales, Accounts or Human Resources in over 100 different countries.
Personal Development programs
Worldwide travel perks - up to 30 nights at discounted rates and 50% F and B discounts.

Industry leading benefits including contributory pension scheme, discounted dental and health cover, and high street discounts.
28 Days holidays including bank holidays (increasing yearly)
Complimentary meals on duty and uniforms provided.

What will I be doing?

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

What are We are looking for?

Previous supervisory experience in Front Office within the hotel/leisure/retail.
High level of IT proficiency
High level of commercial awareness and sales capabilities.
Excellent leadership, interpersonal and communication skills.
Accountable and resilient
Commitment to delivering a high level of customer service.

To apply for this role

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview followed by a trial shift.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Please notify us if you have any criminal convictions or cases pending.