Area Cleaning Manager
Due to our on-going success we are currently recruiting for an experienced Key Account/Area Manager to join our family run business. So Clean are committed to delivering high levels of expertise, dependability and "hassle-free" customer service nationwide to both the private and public sector.
The Role:
To manage a portfolio of contracts and a team of cleaning operatives within London and the M25, providing the highest levels of cleanliness and hygiene to company standards within the contract specification, agreed performance, qualitative and financial targets.
Day to day you will be managing staff, overseeing budgets, meeting with clients and making sure contracts run smoothly. Due to the volume of sites and travelling involved you will need to have excellent time management skills coupled with the ability to converse at all levels.
Applicants for this role must be aware that this portfolio contains a High Profile Client Base therefore previous experience is essential.
Key Duties:
• Provide support for the Site Supervisors and Staff in ensuring that the site is run with operational quality and financial effectiveness.
• Responsible for all day to day aspects relating to the management and maintenance of the cleaning service within the contract specification.
• Responsible for work allocation to the cleaning team, keeping within the specified detail of the contract the financial budget and working principles. Plan staff Rota’s and manage staff hours worked, sickness and annual leave to ensure staff are paid correctly.
• Control and issue cleaning material ensuring stock rotation and safety in storage.
• Carry out scheduled cleaning audits to monitor and manage cleaner’s performance and adherence to Company standards as per the requirements of the contract
• Identify training needs and deliver training as required.
• Be aware of the condition of the equipment, organise repairs/replacements as appropriate to ensure that all equipment is in safe working order, checked regularly and serviced.
• Comply with all Company and Client policies and statutory regulations relating to Health and Safety, safe working practices hygiene, cleanliness, fire and COSHH.
• Deliver a consistent level of service, within the Company's standards, to the contract specification and agreed performance, qualitative and financial targets.
• Effectively and courteously liaise with the client on a regular basis. Manage the day-to-day procedures regarding inspections, quality control and training analysis and plan, organise and sign off all periodic work.
• Guard the interests of both the employee and the Company by conducting the correct guided and lawful disciplinary procedures as laid down by the Company.
• To proactively deal with emerging situations whether client or employee generated and to deal appropriately with these in a timely way including taking action in the evenings or at weekends should the need arise.
• Provide support and additional duties where required as specified by the Directors.
• To prepare a monthly written report to outline current status and issues in relation to performance of cleaners on site and performance against SLA’s.
• To attend monthly management meetings at Head Office or as required
• To have an excellent knowledge of cleaning products and machinery.