An opportunity has arisen for a Receptionist/Ambassador at Urban Villa.
As part of the Front Office Department you will be responsible for checking guests in and out, dealing with requests and enquiries, cash handling and answering the telephone. You will also ensure that maximum guest comfort and satisfaction is achieved at all times, through providing 5 star service.
Currently working in a similar role you will be customer focused with a professional and approachable manner with the ability to establish positive relations and rapport quickly. You must be able to multi-task under pressure and be a confident communicator at all levels. This is a full time role.
Main Task and responsibilities:
- Guest check in and check out
- Take the time to get to know each guest so that we can personalize their hotel experience
- Learn about the best restaurants, bars, shows and events so that you can educate our guests
- Book restaurants, transport, shows, clubs, etc.
- Responsible for smooth operation of the property overnight
- Demonstrate a high level of customer service at all times
- Welcome guests in a polite, friendly manner and manage queries
- Conduct regular security walks throughout the property, taking control in any emergency situation
- Responsible for the smooth operation of the property
- Demonstrate a high level of customer service at all times
What is an Ambassador?
part hotel receptionist
part concierge
As the Ambassador, you will be responsible for ensuring that every guest, staying at the hotel or just dropping by to have a drink, has a unique, memorable and playful experience.
What are We are looking for?
We pride ourselves on our corporate culture. We are looking for like-minded, ambitious and optimistic professionals that understand the importance of teamwork, camaraderie and a work hard / play hard environment. Our GRA’s are forward-thinking individuals that recognize that their every action defines our guest’s experiences. They hold this responsibility with the utmost respect and do so in a playful manner. Our GRA’s recognize that every exchange with a guest is an opportunity to establish a lasting unique and memorable experience
. What you need :
To be fluent in English, both written and verbal
An optimistic problem-solving mind-set
The ability to multi-task
Hotel experience necessary - we are looking for individuals with people experience (ie. Retail, bartender, etc.)
Enjoy meeting people from different walks of life
The ability to listen
Take pride in what you do
What we offer:
An exciting diverse role, interacting with guests as part of our reception
A proprietary training program and a personal development program
A trendy outfit that you could probably wear out (we hate boring dull uniforms)
A role within a unique and exciting work environment where you are rewarded for creativity, thinking out of the box, passion, drive and work ethic
Job Type: Full-time.