Pay4Later is a leader in point-of-sale finance. We believe that credit should liberate, not burden. It should feel uplifting, exciting and empowering. We believe in the power of possibility. It’s why we innovate to open up new opportunities for customers, merchants and lenders.
Based in our City of London offices, a permanent role has arisen for an Account Manager to join our expanding team.
Reporting to the Head of Account Management, you will be tasked with managing a portfolio or existing clients and helping to onboard new clients.
Responsibilities
· Manage the on-boarding of new merchants, including training, implementing marketing initiatives and system configuration
· Ensure that your assigned accounts are transacting fully and to maximum potential within the project time frame
· Conduct review meetings, feeding back performance and other KPI’s to clients, encouraging them to adopt new propositions and driving revenue growth
· Consult on and deliver a suite of professional consulting and implementation services
· Retain and defend clients from competitor approaches by demonstrating our USPs and providing exemplary service
· Report on performance of each account at set intervals and formulate action plans for underperforming merchants
· Liaise internally with marketing, finance and development teams to ensure clients’ needs are met
· Liaise externally with our partner lenders to ensure maximum conversion rates, support and deliver of project plans
· Provide creative solutions to client issues that are beneficial for all parties
· Become a subject matter expert and trusted advisor to merchants and lenders
· Maintain client records in Salesforce and our internal systems
· Meet the commercial targets you are assigned
Skills and experience
· Minimum two years of relevant professional experience in account management or similar customer facing role
· Possess a natural, positive attitude with excellent attention to detail
· Excellent communication, analytical and presentation skills (written proposals and face to face presentations)
· A natural ability to build and develop relationships with clients
· Proven skills in negotiation, problem solving and conflict resolution
· experience creating and delivering training programs
· Ability to lead by example and present a professional image
· Effortless technical skills to enable you to thrive in a complex financial technology environment.