3Rd Line Support Engineer / Infrastructure Analyst with excellent technical and customer facing skills required for an IT Managed Service Provider based in London. (The offices are a few minutes’ walk from Bank, Monument and Liverpool Street Stations).
SALARY: £32,000 - £40,000 per annum (depending on experience) + Benefits.
Job overview
We have a fantastic new job opportunity for a 3rd Line Support Engineer / Infrastructure Analyst with excellent technical and customer facing skills that has the ability to take the lead on projects when required.
Working as the 3rd Line Support Engineer / Infrastructure Analyst you will join the service desk function of an expanding IT Managed Service Provider, where you will be responsible for the provision of high calibre and high-quality resolution of complex issues across a wide and varied customer base in Central London and across the UK.
Your responsibilities as the 3rd Line Support Engineer / Infrastructure Analyst will also involve planning, management and implementation of changes within the customer environments and processes alongside incident management and mentoring of colleagues.
As the 3rd Line Support Engineer / Infrastructure Analyst you will work across a varied range of technologies including Active Directory, Exchange, Office 365, Azure, VMWare, Network Security and Infrastructure, Storage and Wireless Networking to name a few.
The role will involve a combination of remote technical support with some site visits predominately within the London region.
Apply today
If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.
Ideal candidate requirements
Essential skills

Excellent technical skills across Windows server estate and accompanying technologies.

Excellent third line support experience

experience of working across networking technologies ideal.

Technical expertise for most of the following: Active Directory, Microsoft Exchange, Microsoft Office 365, Azure, VMWare, Hyper V, Firewall (Sonic Wall (preferable)), Network Security and Infrastructure, Storage and Wireless Networking.

Ability to travel to client sites as and when required.

Excellent communication skills

To be considered for this position you must be eligible to live and work in the UK.
Desirable skills

Knowledge of Autotask software

Knowledge of Autotask Endpoint Management (AEM)

Azure

Itil

How to apply
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.
Job ref: awdo-p3899
Third Line / IT Technical Jobs, Careers and Vacancies. Recruitment in London.
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