We're looking for a 1st line Mac and PC support tech to join our team of techs.
We're an outsourced IT support provider in East London supporting clients in England and the US. The majority of our clients are in central London and the role doesn't require any travel outside of London.
Within this role you'll be:

Answering phones and logging calls in our Help Desk System.
Solving Mac and PC desktop and laptop issues.
Remotely logging into client machines to fix issues.
Visiting client sites and helping them with problems onsite.

You will have:

Have an in depth knowledge of Mac and PC OSs*
Have a basic knowledge of networking fundamentals*
Be able to troubleshoot computer problems*
Be polite, patient and friendly to clients.
Have perfect written and spoken English

* All candidates will be required to take a simple exam.

Pros to have:

experience in a similar role
Knowledge of Windows server and Linux
A degree or similar in computing
Career certifications such as ASCP

Applicant process

Initial response from us confirming you're through to the next stage.
Skype or otherwise meeting
Basic exams, online.
Face to face interview
Employment

Please send CVs along with a covering letter. CVs without a covering letter will be ignored.
STRICTLY no recruitment consultants.
We regret that we can't respond to every application.