The core of this role is to provide 1st/2nd line (help desk) technical support to external customers, assisting them with hardware, software and networking problems via phone, email or onsite.  
There are also projects that come along, from basic PC setups to moving an entire office (PCs, switches, routers, broadband, telecoms, etc) to building brand new servers from scratch in a data centre.
The key to this role, however, is: continuity and stability.  We keep our business clients' networks up and running so that they can get on with their business.  We are their solutions and we eat problems all day long.
Normal working hours are Mon-Fri 09 h00-17 h30, but there may be requirements for some flexibility - such as weekend project work or mission critical after-hours maintenance.  There may be driving to more distant client sites in the future, but mostly London-based trains.
A significant part of the role is communication with non-technical end users who are experiencing some tech issue getting in the way of them doing their job.  If you are easily annoyed by or have any attitude about people who are frustrated with their IT, then this role is definitely not for you.
At the same time as dealing with some potentially difficult individuals, most people are very happy to be supported by someone with a "can do" attitude and you will be their hero / heroine for the rest of the day or even week!  If you're not comfortable with that either, then still not the job for you.
Technical Skills - at the very least:
> Windows XP, Vista, 7, 8, 10 desktops / tablets;
> Apple Mac and iOS (smartphones, tablets);
> Office Applications - Outlook, Word and Excel at least;
> Networking principles - especially small networks and basic Internet usage;
Would be nice to have:
> Windows Servers (2003, 2007, 2012, 2021);
> Routers, WiFi and Internet connectivity;
> Office 365 and related services (Share Point in particular);
 
Personal Skills - must have:
> Outstanding communication skills - can communicate in "plain English" while working on technical issues;
> Proactive learner - sitting and twiddling your thumbs waiting for a senior tech to hold your hand will not be acceptable;
> A champion of exceptional customer services - they client is not always right, but they must always "feel the love".
Would be nice to have:
> experience on 1st or 2nd Line support;