Dutch Speaking Holiday Counsellor
Salary - GBP17,000 per annum (& commission)
Hours of work – Shifts between 8am – 6pm Monday to Friday (37.5 hours per week)
* To deliver high levels of customer service to both increase and retain Interval International's Dutch and/ or UK membership base.
* To promote all company products and services by maximizing all sales opportunities.
* Deliver levels of service to members consistent with agreed service and quality standards.
* Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively Identify holiday experience required by members, advising on Interval International related membership benefits and exchange services.
* Offer alternatives to members where necessary, observing inventory restrictions and limitations whenever possible, but using initiative within corporate guidelines in the interests of serving members.
* Process exchange confirmations, Getaways, membership and Interval Gold sales to maximize members' use of Interval's products and services.
* Meet and exceed individual productivity targets on call handling for confirmations and renewals so that revenue targets are met.
* Complete each call on own initiative with Supervisor assistance where necessary.
* Promote the products of Interval Travel where applicable so that members can make a seamless transfer to complete their holiday needs.
* Maintain good communication with members and staff at all levels and undertake all dealings with members that reflect the higher standards of customer service.
* Handle calls from UK regular Interval members.
* Liase with Finance Department to complete monthly accounts reconciliation.
* Ad hoc Proof reading of company literature.
* Undertake any duties as may be required, consistent with the post.
Contact Info: hr-europe@intervalintl.com
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