French Speaking Holiday Counsellor
Salary - GBP16,000 per annum (& commission)
Hours of work - Shifts between 8am – 8pm Monday to Friday (37.5 hours per week) & 1 in 3 Saturdays 9am – 5pm
* Deliver levels of sales and service which are consistent with quality standards.
* Maintain comprehensive knowledge of company and departmental products, policies and procedures so that member awareness is increased and the system operates effectively.
* Identify required “holiday experience” counselling on Interval International related membership benefits and exchange services.
* Offer alternatives and counsel members observing inventory restrictions and limitations when possible, but using initiative within corporate guidelines in the interests of enhancing members' satisfaction.
* Process exchange confirmations, Getaways, membership and Interval Gold sales.
* Meet and exceed individual productivity targets on call handling for confirmations and renewals.
* Handle and take ownership of each call seeing through to solution with Supervisor assistance if necessary.
* Maintain good communication with members and staff at all levels.
* Undertake any duties as may be required consistent with the post.
* Telemarketing outbound calls to be made in order to maintain and increase the membership base.
Contact Info: hr-europe@intervalintl.com
---------------------------------------------------------------