Travel Agent
Salary - GBP14,000 per annum
Hours of work - Shifts between 8am – 8pm Monday to Friday (37.5 hours per week) & 1 in 3 Saturdays 9am – 5pm
To provide service consistent with agreed performance and activity targets. To fulfill member requests for all travel requirements.
* Deliver levels of service to members consistent with agreed service and quality standards
* Deal with all incoming travel calls
* Identify travel needs required by members
* Offer both Charter and Scheduled flights to members in order to give as many alternatives as possible
* Proactively offer extras i.e. Car Hire, Insurance, Parking and promote all travel services available
* Complete Booking Form accurately with all relevant member details
* Load all completed bookings correctly onto Back Office System
* Deal with member queries and amendments to bookings
* Meet and exceed department targets on call handling, revenue and conversion rate
* Maintain good communications with members, staff and peers at all levels
* Undertake any duties as may be required consistent with the role
Contact Info: hr-europe@intervalintl.com
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