Support Analyst - City
1st Line Client Support engineer one a busy Helpdesk, responding to all client problems and queries in a timely manner. The team facilitates a multitude of customer related support tasks, from maintaining institution and user parameters, assisting clients with usage problems in subscribed products, to assisting with product training.
This is a client-facing role and, as such, the candidate should demonstrate a primary focus on client service along with critical thinking, professional logic and attention to detail. Ability to perform under pressure in a fast paced e-Finance service environment is critical to success in this position.
Required Skills:
A basic knowledge and understanding of current Internet technologies.
Experience of working on industry standard Operating Systems i.e. Microsoft Windows NT/2000/XP.
Flexibility will be required as a rota system is operated within the team with a 07:00 start before handoff at 18:00.
FSS is a leading international recruitment consultancy.
Salary: Market Rates
Contact Name: FSS
Phone: 020 7299 8020
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