Scandinavian speaking Customer Service Executive
Reference: 845254
The Company:
Our client is an extremely fast growing company in the Tourism sector, and due to rapid expansion, they are currently looking to recruit an outstanding Customer Service Representative fluent in Swedish or Norwegian or Danish or Finnish. The position will be based in their office in Cambridgeshire.
The Role:
The company requires a customer focused individual to provide excellent levels of customer service by nurturing relationships in order to maximise business. They will be required to:
-manage relationships with the clients
-act as the main point of contact with the client to communicate any developments in service, products, websites or systems
-answer any incoming queries in a customer-friendly, timely and professional manner, applying problem-solving skills
-to provide guidance, refresh knowledge and resolve problems in utilising and optimising the interface system
-liaise with the appropriate department e.g. IT, Sales, Distribution, Finance in order to gain relevant information and action, to resolve problems or provide support
-assist the Finance team to deal with invoicing or cash collection issues or queries by acting as main point of contact with the client
-ensure that all appropriate paperwork is completed and communicated to both parties
Candidate Profile:
Candidates must possess an excellent telephone manner and they must be highly customer focused. Good PC literacy, and the ability to work individually are required, and previous customer service experience would be a good advantage. The successful candidate would have a passion for helping clients and be able to multi task. Experience from the tourism or hospitality sector could be an advantage. Fluency to a mother tongue level in Swedish or Norwegian or Danish or Finnish along with excellent English is required.
Salary/Additional Information:
The salary for the role is negotiable, depending on calibre and experience. The company offers a fantastic benefits package with 25 days holiday plus bank holidays. Individual and Company bonus and full training needed for the position. For those who are relocating the company also offers a relocation package.
******************************
International Language Communications is a leading specialist multilingual recruitment agency. Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website and register your details.
Salary: £20000 - £25000 per annum + fantastic benefits package
Contact Name: Katarina Fors
Email: katarina@ilc-ltd.com
Phone: 020 8366 3798
---------------------------------------------------------------